![]() ![]() If you haven't received a response within 48 hours, please first check the spelling of JENTRY KELLEY in the email address you sent to (many people send emails to - and we don't get those), check your spam folder for our response, and then forward us your email incase it was overlooked.If you submit a photo for color matching over the weekend, please wait until Monday for a response. We have a makeup artist that replies to emails from 9am-5pm Monday-Friday (CENTRAL TIME).We want you to be happy with your colors, therefore your lighting is extremely important to achieve the proper match. ![]() ![]() If you do not submit a photo with instructions above, we will ask you to retake. This is why we are very specific about lighting. Your color match will only be as good as your photo.We do not charge for the samples, you only pay $6.95 for shipping. OPTION 3: Call the office at 83 to order samples without an online order. Then place a separate order after trying the samples. OPTION 2: Order the suggested lip or eye options and ask for a sample of the PRIMER + FOUNDATION to try before you buy. If you are unhappy with the formula or color after trying the sample, you can return/exchange the unopened/unused full size item within 30 days of purchase. Even if you are ordering those items, you will be able to test the sample before opening the full size items. We suggest you also ask for a sample of the PRIMER + FOUNDATION in the ORDER COMMENTS in the last step of checkout online. OPTION 1: Order the suggested colors after we color match you. Please include your phone number incase we need to call you. If you want a natural eye combo or a smokey eye suggestion. List all items you would like to be color matched for (foundation, eye colors, lip colors) Wipe off your camera lens for smudges/fingerprints to avoid blurry/cloudy photos We need to see both your FACE + CHEST in one photo. Do not take a photo in your bathroom or closet Directly face the window (Not with window to the side of you, or behind you like Ex.2 and Ex.3 above) Our extensive shade range covers all skintones. Do not stand outside (it creates shadows) Looking for your perfect match Finding the best foundation shade and formula has never been easier Our Foundation Finder helps you choose which foundation match is bestyour ideal shade, finish and undertonefor a natural-looking flawless complexion. STEP 1: STAND INSIDE AND FACE A WINDOW TO TAKE YOUR PHOTO IMPROPER LIGHTING WILL LEAD TO AN INCORRECT COLOR MATCH. PLEASE SEE INSTRUCTIONS BELOW BEFORE SENDING A PHOTO TO AVOID HAVING TO RETAKE AND RESEND. No need to fret, we are here to help you select a shade! ![]()
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